Terms for using the Orkestra platform.

These Terms govern access to and use of the Orkestra business-operations platform by customers and their users worldwide.

Trust controls

Tenant ACME verified

RBAC

Active

Audit chain

Verified

AI budget

72% used

Data stores

Isolated

Draft — pending legal review. Version 2026-07-08 · last updated July 8, 2026. This structured draft is not a substitute for advice from qualified counsel; clauses marked [to be set by counsel] and the governing-law/liability terms must be finalised before production launch.

Terms of Service

Applies globally to all plans unless a signed order form states otherwise.

1. Acceptance

By creating a workspace, clicking "I agree", or using the platform you accept these Terms. If you accept on behalf of an organisation, you confirm you are authorised to bind it. If you do not agree, do not use the service.

2. The service

Orkestra provides a multi-tenant business-operations platform (CRM, cases, forms, workflow automation, communications, knowledge base and AI features). Features evolve; capabilities described as roadmap or beta are not guaranteed and may change or be withdrawn.

3. Accounts, users & security

The customer administers its own users, roles and permissions and is responsible for authorised use, credential confidentiality, enabling MFA where appropriate, and promptly notifying us of any suspected compromise. You are responsible for activity under your workspace.

4. Acceptable use

You must not use the platform for unlawful, infringing, harmful, deceptive or abusive purposes, nor transmit unlawful content through communications or campaigns. Outbound email/SMS must comply with applicable anti-spam and consent laws (e.g. GDPR/ePrivacy, CAN-SPAM, CASL). Plan quotas and rate limits apply.

5. Customer data & ownership

As between the parties, the customer owns its data and grants Orkestra a limited licence to host and process it solely to provide and support the service. Our respective roles as controller and/or processor, and the safeguards we apply, are described in the Privacy Policy and Data Processing Addendum (DPA).

6. Fees, billing & price changes

Paid plans are billed in advance on a monthly or annual term (annual terms may be discounted) and auto-renew for a further term unless cancelled before the renewal date. Fees are exclusive of taxes (VAT/GST and similar), which you are responsible for; the billing currency is shown at checkout. We may review and revise pricing at any time; for an existing paid subscription, any change takes effect at the NEXT renewal and we will give you at least 30 days’ advance notice by email and/or in-app. If you do not accept a change, you may cancel before it takes effect; continued use after that date constitutes acceptance. A 14-day free trial, where offered, converts to your selected plan at the end of the trial unless cancelled. Late or failed payments may lead to dunning reminders and, after notice, suspension until paid. Except where required by law or an order form, fees are non-refundable; downgrades and cancellations take effect at the end of the current term, after which an export window applies.

7. Availability & support

Availability targets, support response times and any service-credit remedies are set out in the applicable plan description or enterprise order form. We do not warrant uninterrupted or error-free operation; a specific uptime commitment applies only where expressly stated in an order form.

8. AI features

AI outputs may be incomplete or inaccurate and must be reviewed by a human before being relied upon. You decide where automated actions require human approval. AI processing of your data is subject to the Privacy Policy and the subprocessors listed there.

9. Third-party services

The platform integrates third-party services (for example payment, email, SMS and AI providers). Your use of those integrations may be subject to the third party’s own terms, and we are not responsible for third-party services outside our control.

10. Intellectual property

Orkestra and its licensors own the platform, software and trademarks. You retain ownership of your data. If you send us feedback, you grant us a perpetual, royalty-free licence to use it to improve the service.

11. Confidentiality

Each party will protect the other’s non-public information disclosed in connection with the service and use it only to perform under these Terms, subject to customary exceptions.

12. Term & termination

Either party may terminate as permitted in these Terms or an order form. On termination, access ends, and customer data is retained for the export window and then deleted or anonymised in line with the Privacy Policy, save where retention is required by law.

13. Warranties & disclaimers

Except as expressly stated, the service is provided "as is" and "as available", and to the maximum extent permitted by law we disclaim implied warranties. Nothing limits rights that cannot be excluded under applicable mandatory law.

14. Limitation of liability

To the maximum extent permitted by law, neither party is liable for indirect or consequential loss, and each party’s aggregate liability is capped as set out here: [liability cap — to be set by counsel]. Mandatory consumer and statutory rights are unaffected.

15. Indemnity

[Mutual indemnity scope — to be set by counsel], covering, at a minimum, third-party claims arising from your unlawful use of the service or from our infringement of third-party IP by the platform itself.

16. Changes to these Terms

We may update these Terms. For material changes we will provide reasonable advance notice (at least 30 days for changes affecting paid subscriptions) by email and/or in-app. Continued use after the effective date constitutes acceptance.

17. Governing law & disputes

These Terms are governed by [governing law — to be set by counsel] and disputes are subject to [venue/dispute resolution — to be set by counsel]. This does not deprive consumers of protections under the mandatory law of their country of residence.

18. Export controls & sanctions

You may not use the service if you are subject to applicable sanctions or located in an embargoed jurisdiction, and you agree to comply with export-control and sanctions laws (including UN, EU, UK and US/OFAC regimes).

19. Contact

Questions about these Terms: legal@direction10.com. Privacy and data-protection requests: privacy@direction10.com.