Industries
Manage insurance claims and policy operations end to end
Orkestra runs claims intake, KYC and document verification, surveyor assignment, approvals, and settlement on one platform — with every step logged for audit.
Workflow live run
Claim Approval v4
Record submitted
Document review
Manager approval
Settlement release
The problem
Common challenges in insurance
- •Claims documents arriving over email with no structured record
- •Surveyor assignment and follow-ups tracked in spreadsheets
- •Settlement approvals without a defensible audit trail
How Orkestra maps
What insurance teams run on Orkestra
Claims intake forms
Capture claims, documents, and policyholder details with validation up front.
Assignment & routing
Route claims to surveyors and adjusters by rule; track SLAs on each stage.
Approvals & settlement
Multi-step approval workflows for verification, sanction, and settlement.
Audit & compliance
Full history on every claim for internal and regulatory audit.
Common workflows
Processes you can model on day one
- First notice of loss and claims intake
- KYC and document verification
- Surveyor assignment and inspection
- Settlement approval and payout
FAQ
Insurance: frequently asked questions
- Can Orkestra handle document-heavy claims?
- Yes — forms capture structured data and attachments, and each claim keeps a complete document and status history.
- Can we assign claims to surveyors automatically?
- Assignment and routing rules move claims to the right surveyor or adjuster, with SLAs on each stage.
- Is there an audit trail for settlements?
- Every verification and approval on a claim is timestamped and attributed for audit.
Enterprise ready
See Orkestra against your real workflows.
Bring one process, one form, and one approval path. We will map the operating model and show how the platform fits.