Industries
Deliver customer support with SLAs and a unified inbox
Orkestra runs support cases with SLAs, omnichannel conversations, an agent workspace, escalation, and full customer history — with an AI copilot to speed resolution.
Workflow live run
Claim Approval v4
Record submitted
Document review
Manager approval
Settlement release
The problem
Common challenges in customer support
- •Conversations split across email, chat, and messaging
- •No SLA visibility or escalation path
- •Agents lacking full customer context
How Orkestra maps
What customer support teams run on Orkestra
Cases with SLAs
Track cases against SLAs with escalation when they breach.
Unified inbox
Omnichannel conversations in one agent workspace.
Customer history
Complete history and context on every customer.
AI copilot
Suggested replies and knowledge-base answers speed resolution.
Common workflows
Processes you can model on day one
- Case intake and triage
- SLA tracking and escalation
- Omnichannel conversations
- Knowledge-base deflection
FAQ
Customer support: frequently asked questions
- Does Orkestra support SLAs and escalation?
- Cases track against SLAs and escalate automatically when they breach.
- Is it omnichannel?
- Email, chat, and messaging conversations land in one unified agent inbox.
- Can AI help agents?
- An AI copilot suggests replies and surfaces knowledge-base answers to speed resolution.
Enterprise ready
See Orkestra against your real workflows.
Bring one process, one form, and one approval path. We will map the operating model and show how the platform fits.